Terms and Conditions

Please scroll down to find the relevant terms and conditions.


All rates are inclusive of Service and VAT at the current rate.

Payment (all bookings except for leisure offer rates, see separate terms)
When booking you will be required to provide credit card details as a guarantee to secure the booking. No charges will be made to your card or you during the booking process. You will incur charges if you fail to cancel your booking within the cancellation period (see below). You can secure your booking by all major cards. Payment for your stay, including extras, will be required in full upon departure from the hotel.

Cancellations (all bookings except for leisure offer rates, see separate terms)
Cancellations must be made via www.four-pillars.co.uk using the reservation number provided at the time of booking or by calling the hotel direct. If you cancel after 12pm on the day of your arrival a charge up to the quoted rate for the first night may be made if we are unable to sell the room.

Leisure Offer Rates
For bookings on these offers, full prepayment for the stay is required at time of booking and will be non-refundable and non-transferable. Fully flexible rates are also available, see our online booking system or call our Central Reservations. If you depart early, you will not receive a credit or refund for the unused nights.

Bedrooms are available from 3pm on the day of arrival and must be vacated by 11am on the day of departure.

Special Requests
Booking on line allows you to make special requests. Whilst every effort will be made to carry out these requests, they cannot always be guaranteed.

Speciality Weekends

Prices for Speciality Weekends are per person sharing a standard twin/double room for the stated number of nights and are inclusive of dinner, bed, English breakfast and entertainment. To secure your booking a deposit of £25.00 per person, per night will be required at the time of booking. The full balance will then be debited from your card 14 days prior to arrival. Certain weekends depend on a minimum number of people. In the unlikely event of minimum numbers not being achieved we reserve the right to cancel the weekend, we would however give one month’s notice. Any deposits paid will be refunded and/or an alternative date/break offered. These events are in addition to our short breaks. Please note these weekends are not suitable for children.

Standard Terms and Conditions

 A copy of our standard terms and conditions can be downloaded as a PDF via the link below.

General Terms and Conditions

Car Parking
All hotels have their own car parks which are available free of charge to residents. All cars are parked at their owners risk and Four Pillars Hotels does not accept any responsibility for damage or theft from vehicles parked within hotel premises.

Pet Policy
With the exception of working dogs for disabled people, our hotels do not accept pets.

Child Friendly Policy
In the interest of privacy for all our customers it is Four Pillars Hotels Policy that any child over the age of 5 should not use the changing rooms of the opposite sex. However we do understand that there may be times when this is not suitable to all, and therefore should you need alternative changing facilities please ask a member of our Leisure Club team and they will be able to assist you. In addition we request that all toddlers and babies wear swimming nappies whilst using our facilities. We would also like to remind our customers that children must be supervised by an adult at all times with under 5’s being looked after on a 1:1 basis.

Cheque Payments 
You may have been made aware by your bank, that as of 30th June 2011, the UK Domestic Cheque Guarantee Scheme will close. This means that it will be no longer possible to guarantee a cheque under the Scheme after this date.With the closure of the above scheme, Four Pillars Hotels will no longer be accepting personal cheques as a method of payment from 1st July 2011. We do still however accept all major debit and credit cards, for which we do not generally charge a transaction fee.   

Website Disclaimer

(1) Introduction

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website.

(2) Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

(3) Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or otherwise sub-license material from the website;

(c) show any material from the website in public;

[(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

[(e) edit or otherwise modify any material on the website; or

[(f) redistribute material from this website except for content specifically and expressly made available for redistribution.

(4) Limitations of warranties and liability

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or in connection with this disclaimer, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

[(a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;]

(b) we will not be liable for any consequential, indirect or special loss or damage;

(c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.

(5) Variation

We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.

(6) Entire agreement

This disclaimer, together with our privacy policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

(7) Law and jurisdiction

This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

(8) Our details

The full name of our company is Four Pillars Hotels Ltd.

We are registered in England & Wales under registration number 1303927

Our registered address is Olney House, Ducklington Lane, Witney, Oxfordshire, OX28 4EX

You can contact us by email to marketing@four-pillars.co.uk

This website disclaimer is based on a template created by
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